Trouble Shooting Guide

Owned by
Robert Ridder
Last updated: Aug 25, 2023
1 min read

If the app will not start, likely the MSVC Redists are not installed or the CPU is not whitelisted.

See: https://cinedeck.atlassian.net/wiki/spaces/~63b449f1347fae5346849624/pages/1485144082

nvcuda.dll error: Either GPU is not installed or you don't have one, if you don't an Nvidia GPU you may have installed the MX version instead of the RX server version.

See: https://cinedeck.atlassian.net/wiki/spaces/~63b449f1347fae5346849624/pages/1488191489

If after Cinedeck server software launch via remote, you can't see the software or only a white window appears, you need to attach a monitor or use a virtual monitor emulator.

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