Trouble Shooting Guide

Owned by Robert Ridder

Last updated: Dec 18, 2023

1 min read

If the app will not start, likely the MSVC Redists are not installed or the CPU is not whitelisted. See: Windows OS Software Requirements:

nvcuda.dll error: Either GPU is not installed or you don't have one, if you don't an Nvidia GPU you may have installed the MX version instead of the RX server version. See: CD2 Cinedeck Server Installation

If after Cinedeck server software launch via remote, you can't see the software or only a white window appears, you need to attach a monitor to the server or use a virtual monitor emulator.

To reset Cinedeck Client UI to default state:

Close Client app
Remove folder C:\Users\<user>\AppData\Roaming\Cinedeck Client2
.Open Client app
If you need to remove or backup your presets they are found in C:\Users\User\Documents\Cinedeck Client\presets

Cinedeck server does not boot and goes into a crash loop:

End the Server Task in windows task manager
Go to the C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder
Delete the C:\Program Files\Cinedeck\cinedeck_server_2.0.14\projects folder
Delete the config.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder
Delete the prefs.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder
Start the Cinedeck server software