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Important note about file types:

There are many hundreds of combinations of codec, wrapper, bit depth, audio layout, audio bit depth, audio sample rate, etc etc etc. There are also dozens of applications that generate these files, many of which are legacy and produce outmoded files. People also simply make mistakes when exporting. So, if your file doesn’t open and you think it should, it’s probably got something weird about it that we have not yet encountered and thus haven’t made allowance for. If this happens, usually we can add support for it in a few days at most, and sometimes within hours....

Just ask...don’t assume that because it plays somewhere else, especially in the creating app, that it’s not weird or incorrectly made.