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If you experience a crash on app startup, likely the MSVC Redists (see below) are not installed or the CPU is not whitelisted. Contact support with TeamViewer credentials so they can assist.

CD2 Server:

Hardware minimum requirements for Windows:

Software minimum requirements for Windows:

Gen 9 or later i7 or i9 CPU with Quicksync Video [use Cinedeck RX/i7i9 installer]

OR

Gen 9 or later i7/i9 CPU without Quicksync Video and Nvidia GPU [use Cinedeck RX/i7i9 installer]

OR

Xeon CPU with Nvidia GPU [use Cinedeck MX/Xeon installer]

Windows 10 Professional, Enterprise or Windows Server 2019

Latest Microsoft MSVC C++ redistributables [download link]

Windows DirectX [DirectX runtime web installer download link]

CD2 Client:

Software minimum requirements for Windows:

Software minimum requirements for OSX:

Windows 10 Professional, Enterprise or Windows Server 2019

Latest Microsoft MSVC C++ redistributables [download link]

Mac OSX 10.15 Catalina or newer

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