How can I get remote support for my Cinedeck?

Owned by Robert Ridder
Last updated: May 24, 2024 by Noah Chamow
1 min read

Yes, at Cinedeck, we frequently use remote log-in to troubleshoot for customers.  Our preferred remote log-in program is Anydesk.

We offer:

  • Attended remote support (during our office hours), as well as

  • Unattended remote support (after our business hours)

Install Anydesk and set up attended remote support:

To set up attended remote access, if it is not already installed, install Anydesk on your system and provide the Cinedeck support representative with the address listed in the Anydesk window. When support connects to your system, you should receive a prompt asking for approval.

To set up unattended remote access, if it is not already installed, install Anydesk on your system. Now in the main Anydesk window where the address is listed, click the four lines in the upper right hand corner and choose settings from the dropdown. Under settings go to access. Under unattended access click set password. Type in a password of your choice and click apply. Now give the cinedeck support representative this password along with the address listed in the main window.