| Note |
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Please note that clients have seen issues such as corrupt frames when rewrapping and inserting into files in CineXtools on Apple Silicon Macs when running macOS Monterey. In our testing these issues no longer appear when using macOS Sonoma. If you are running macOS Monterey and experiencing these kinds of issues we suggest upgrading to macOS Ventura or Sonoma if possible. |
Issue Description
Some users of cineXsuite software on Apple M series chip systems have reported problems when running the application in emulation mode. This issue primarily concerns compatibility and performance discrepancies across different systems.
Identified Cause
Through analysis and specific case studies, it has been observed that these problems can arise due to either missing software components or conflicts caused by already installed software.
Resolution Steps
Ensure Rosetta Installation:
The first step is to confirm the installation of Rosetta, Apple's translation layer software that enables applications built for Intel-based Macs to run on Apple Silicon.
If Rosetta is not installed, users should install it to see if it resolves the issue.
Link forRosetta here.
Check for Missing or Conflicting Software:
If the problem persists even after installing Rosetta, the next step is to investigate the software environment of the system.
Users should consider:
Software Conflicts: Identify and address any potential conflicts caused by existing software installations.
Required Software: Ensure that all necessary supporting software for cineXsuite is correctly installed and up to date.
Additional Notes
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The nature of these issues suggests a high variance in user environments, which can impact the performance and compatibility of cineXsuite on Apple M chip systems.
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For further assistance or to report a new issue, please contact the cineXsuite support team.
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