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• If after Cinedeck server software launch via remote, you can't see the software or only a white window appears, you need to attach a monitor to the server or use a virtual monitor emulator.

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1. Close Client app

2. Remove folder C:\Users\<user>\AppData\Roaming\Cinedeck Client2

3. .Open Client app

4. If you need to remove or backup your presets they are found in C:\Users\User\Documents\Cinedeck Client\presets

• Cinedeck server does not boot and goes into a crash loop:

1. End the Server Task in windows task manager

2. Go to the C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

3. Delete the C:\Program Files\Cinedeck\cinedeck_server_2.0.14\projects folder

4. Delete the config.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

5. Delete the prefs.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

6. Start the Cinedeck server software