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• If the app will not start, likely the MSVC Redists are not installed or the CPU is not whitelisted.

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• See: Windows OS Software Requirements:

• nvcuda.dll error: Either GPU is not installed or you don't have one, if you don't an Nvidia GPU you may have installed the MX version instead of the RX server version.

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• See: CD2 Cinedeck Server Installation

• If after Cinedeck server software launch via remote, you can't see the software or only a white window appears, you need to attach a monitor to the server or use a virtual monitor emulator.

• To reset Cinedeck Client UI to default state:

1. Close Client app

2. Remove folder C:\Users\<user>\AppData\Roaming\Cinedeck Client2

3. .Open Client app

4. If you need to remove or backup your presets they are found in C:\Users\User\Documents\Cinedeck Client\presets

• Cinedeck server does not boot and goes into a crash loop:

1. End the Server Task in windows task manager

2. Go to the C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

3. Delete the C:\Program Files\Cinedeck\cinedeck_server_2.0.14\projects folder

4. Delete the config.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

5. Delete the prefs.ini file in C:\Program Files\Cinedeck\cinedeck_server_2.0.version folder

6. Start the Cinedeck server software