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  • If the app will not start, likely the MSVC Redists are not installed or the CPU is not whitelisted.

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  • nvcuda.dll error: Either GPU is not installed or you don't have one, if you don't an Nvidia GPU you may have installed the MX version instead of the RX server version.

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  • If after Cinedeck server software launch via remote, you can't see the software or only a white window appears, you need to attach a monitor or use a virtual monitor emulator.

  • To reset Cinedeck Client UI to default state:

  1. Close Client app

  2. Remove folder C:\Users\<user>\AppData\Roaming\Cinedeck Client2

  3. .Open Client app

  4. If you need to remove or backup your presets they are found in C:\Users\User\Documents\Cinedeck Client\presets