Support

{"xsrfToken":"9ee4c819701321b7a00bbcaa6a9d14faaf51d8f9_lout","branding":{"id":"2","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#dbc304","headerLinkHoverBGColor":"#dbc304","headerBadgeColor":"#dbc304"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"sup","projectId":10005,"serviceDeskId":2,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"17","name":"Sales Question","descriptionHtml":"","callToAction":"Sales Question","introHtml":"<p>Questions about pricing, where to buy or if you need a quote.</p>","icon":10484,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[3],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"<p>Serial Number</p>","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://cinedeck.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[17,9,10,11,12,14,15,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"140b6464-bed8-3352-a5a4-8029177121d2","appLinkName":"System Confluence","appLinkUrl":"https://cinedeck.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://cinedeck.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":2,"kbLinkDomainURLs":["https://cinedeck.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmN2JlYTFhYy1jN2I1LTRmMzMtYTlhYi0yMzBhYjc2ZGIyMzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk0MjA5NTEsIm5iZiI6MTc0OTQxOTc1MX0.MbliQv7gWmN9AWGbFCvii1yP_ZH4N4E7f_RHuL4p_e4","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"f7bea1ac-c7b5-4f33-a9ab-230ab76db234","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"6fa8b891-e9e9-46f6-b4a5-83aae1e56c56","name":"Quick Start Guide","description":"Quick Start Guides for cineXtools, plugins, Remote Insert, Cinedeck and cineXmeta","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/6fa8b891-e9e9-46f6-b4a5-83aae1e56c56","lastUpdated":"1593637766136","createdAt":"1591632451477"},{"id":"e4f0ff38-db79-4e10-ae92-481f74c15965","name":"Troubleshooting articles","description":"Troubleshooting articles for cineX products and Cinedeck with topics including installation for cineX and creating restore disks for Cinedeck ingest.","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/e4f0ff38-db79-4e10-ae92-481f74c15965","lastUpdated":"1593637833192","createdAt":"1591632463023"},{"id":"732ccdae-cbc3-46f6-b32b-3f65371bedda","name":"Release Notes","description":"Release notes for cineX products.","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/732ccdae-cbc3-46f6-b32b-3f65371bedda","lastUpdated":"1593637851820","createdAt":"1591632504581"},{"id":"575ffbaa-82dd-4b4d-bb0c-0d261eeb9c2c","name":"Remote Insert","description":"How to articles for cineXtools Remote Insert","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/575ffbaa-82dd-4b4d-bb0c-0d261eeb9c2c","lastUpdated":"1593637877928","createdAt":"1592244400576"},{"id":"78e4874c-e773-415a-a048-3e1833054696","name":"H264 Insert","description":"How to articles for H.264 Insert Edit","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/78e4874c-e773-415a-a048-3e1833054696","lastUpdated":"1593637892426","createdAt":"1592244579897"},{"id":"9a565ac9-266c-4c2d-92a6-8efe5bb38c00","name":"cinexmeta","description":"How to articles for cineXmeta","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/9a565ac9-266c-4c2d-92a6-8efe5bb38c00","lastUpdated":"1593637905204","createdAt":"1593018699757"},{"id":"f8c3abad-14af-4ce5-bddb-2ebf06663d82","name":"cineXtools","description":"Articles about cineXtools software\n","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/f8c3abad-14af-4ce5-bddb-2ebf06663d82","createdAt":"1599584053831"},{"id":"9fb27f72-a069-4640-8b15-c840a5098148","name":"cinexplugins","description":"articles about cinexplugins","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/9fb27f72-a069-4640-8b15-c840a5098148","createdAt":"1599584089081"},{"id":"b87ff3dc-d7b6-4bce-95c6-7e4696723b96","name":"cineXtranscoder","description":"Articles about cineXtranscoder\n","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/b87ff3dc-d7b6-4bce-95c6-7e4696723b96","createdAt":"1599584122655"},{"id":"fd634b85-b7de-436f-91af-46d8b927e35c","name":"cinedeck","description":"cinedeck articles","categoryUrl":"https://cinedeck.atlassian.net/servicedesk/customer/portal/2/topic/fd634b85-b7de-436f-91af-46d8b927e35c","createdAt":"1603913118032"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cinedeck.atlassian.net/wiki","kbLinkDomainURLs":["https://cinedeck.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cinedeck","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9ee4c819701321b7a00bbcaa6a9d14faaf51d8f9_lout","baseUrl":"https://cinedeck.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cinedeck.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f7bea1ac-c7b5-4f33-a9ab-230ab76db234","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3c9d921650974712a52d8479ff6f0b89","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}