Prerequisites: Hardware and Software Requirements
If the app will not start, likely the MSVC Redists (see below) are not installed or the CPU is not whitelisted. Contact support with TeamViewer credentials so they can assist.
CD2 Server:
Hardware minimum requirements for Windows:
Software minimum requirements for Windows:
Gen 9 or later i7 or i9 CPU with Quicksync Video [use Cinedeck RX/i7i9 installer]
OR
Gen 9 or later i7/i9 CPU without Quicksync Video and Nvidia GPU [use Cinedeck RX/i7i9 installer]
OR
Xeon CPU with Nvidia GPU [use Cinedeck MX/Xeon installer]
Windows 10 Professional, Enterprise or Windows Server 2019
Latest Microsoft MSVC C++ redistributables [download link]
Windows DirectX [DirectX runtime web installer download link]
CD2 Client:
Software minimum requirements for Windows:
Software minimum requirements for OSX:
Windows 10 Professional, Enterprise or Windows Server 2019
Latest Microsoft MSVC C++ redistributables [download link]
Mac OSX 10.15 Catalina or newer