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Use of cineXtools on a virtual machine (VM) is “at your own risk” and support will not be able to help with any issues.
Try If you have further questions please look through the rest of our Confluence https://cinedeck.atlassian.net/wiki/spaces/SUP/overview, reach out to support@cinedeck.com with any questions and if you’d like to set up a trial, use the following link to try CineXsuite for free: https://cinextools.com/#trial