If you are in need of support for these products you may be asked to provide diagnostic logs for the application from your computer.
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For the Mac OS the logs are in your documents folder > |
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cineXtools/ |
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Standalone Metadata Editor > Logs |
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It would be useful to send the latest log when you create a support ticket anyway, please provide the latest log, an example is shown below
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For Windows the logs are also in your user documents folder. |
